TERMS AND CONDITIONS
Current Vaccinations/Veterinarian Information: By signing this contract, owners verify their pets are currently on Rabies. Proof of Vaccination will be provided to Petaza Grooming upon booking.
Aggressive or Dangerous Pets: Owners MUST inform Petaza Grooming staff if the pet(s) bite, has bitten, or is aggressive to people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer. Petaza Grooming reserves the right to refuse/stop services for such pet(s) at any time
before or during the grooming process, and charge a handling fee for Aggressive Dogs in addition to the regular grooming charge. If the pet should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.
Health, Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior or ill pet or pet and can expose hidden medical problems or aggravate a current one during or after the groom. Because these pets have a greater chance of injury, these pets will be groomed for cleanliness and comfort. In the best interest of your pet this contract/agreement will give Petaza Grooming permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. We will do our best to contact you first then take your pet to your authorized Veterinarian. It is agreed that all expenses for Veterinary care will be covered by the pet's owner upon signing this contract/agreement. Petaza Grooming is doing everything to make sure your senior dog is comfortable.
Mat Removal: Pets with matted coats need extra attention during their grooming session. Mats left in a pet’s coat only grow tighter, and can strangle the pet's skin, or eventually tear it open. Petaza Grooming does not wish to cause serious or undue stress to your pet, and will not continually demat your pet for you. Mats can be very difficult to remove, and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. Torn skin from mats can also harbor maggots. After effects of mat removal procedures can include itchiness, skin redness, self‐inflicted irritations or abrasions and failure of the hair to regrow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the
skin. In some cases pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming appointments. There is an extra charge for dematting.
Aggressive or Dangerous Pets: Owners MUST inform Petaza Grooming staff if the pet(s) bite, has bitten, or is aggressive to people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer. Petaza Grooming reserves the right to refuse/stop services for such pet(s) at any time
before or during the grooming process, and charge a handling fee for Aggressive Dogs in addition to the regular grooming charge. If the pet should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.
Health, Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior or ill pet or pet and can expose hidden medical problems or aggravate a current one during or after the groom. Because these pets have a greater chance of injury, these pets will be groomed for cleanliness and comfort. In the best interest of your pet this contract/agreement will give Petaza Grooming permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. We will do our best to contact you first then take your pet to your authorized Veterinarian. It is agreed that all expenses for Veterinary care will be covered by the pet's owner upon signing this contract/agreement. Petaza Grooming is doing everything to make sure your senior dog is comfortable.
Mat Removal: Pets with matted coats need extra attention during their grooming session. Mats left in a pet’s coat only grow tighter, and can strangle the pet's skin, or eventually tear it open. Petaza Grooming does not wish to cause serious or undue stress to your pet, and will not continually demat your pet for you. Mats can be very difficult to remove, and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. Torn skin from mats can also harbor maggots. After effects of mat removal procedures can include itchiness, skin redness, self‐inflicted irritations or abrasions and failure of the hair to regrow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the
skin. In some cases pets may also exhibit brief behavioral changes. Prevention is the best defense against matting by scheduling regular grooming appointments. There is an extra charge for dematting.
Accidents: There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. If one of the above happened, the groomer will provide the owner with care instructions, but the studio is not responsible to cover any medication treatments. If you arrive to pick up your pet and they are still being groomed, please do NOT talk to them or allow him/her to see you. Every effort will be made to insure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on. If you insist on talking to your pet, or the groomer, we reserve the right to end the grooming session, even if the groom is not completed, and the full grooming price will be charged.
Parasites: If you suspect your pet has fleas or ticks, prompt and thorough action on YOUR part will be needed. Flea infestations can lead to tapeworm and other health problems. We do not offer any fleas treatment at this time. If fleas are found during the grooming process, the groom will be stopped and the owner will be charged the full price of the groom. Ticks found will be removed and an additional charge may be applied. If ticks are found, we strongly suggest you have your pet tested for Lyme Disease or other tick borne illnesses. Please note that parasites are a health hazard to your pet as well as to humans.
Hold Harmless Agreement: By signing this contract you agree to hold Petaza Grooming, its owners, operators, employees, officers and directors harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown to Petaza Grooming. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases.
Late Pick-Ups: Please be on time to pick-up your pet(s). We work by Appointment and do not have the staff or facilities for your pet to stay after the groom has been completed. To enforce this policy, a $20 kennel fee may be added to your invoice.
Parasites: If you suspect your pet has fleas or ticks, prompt and thorough action on YOUR part will be needed. Flea infestations can lead to tapeworm and other health problems. We do not offer any fleas treatment at this time. If fleas are found during the grooming process, the groom will be stopped and the owner will be charged the full price of the groom. Ticks found will be removed and an additional charge may be applied. If ticks are found, we strongly suggest you have your pet tested for Lyme Disease or other tick borne illnesses. Please note that parasites are a health hazard to your pet as well as to humans.
Hold Harmless Agreement: By signing this contract you agree to hold Petaza Grooming, its owners, operators, employees, officers and directors harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown to Petaza Grooming. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases.
Late Pick-Ups: Please be on time to pick-up your pet(s). We work by Appointment and do not have the staff or facilities for your pet to stay after the groom has been completed. To enforce this policy, a $20 kennel fee may be added to your invoice.
No-shows & Cancellations: No shows, last minute cancellations (less than 24 hours notice) or continual re-scheduling are subject to a $25.00 FEE PER PET which will be added to your next appointment. You may reserve another appointment by prepaying for a full groom and the no-show fee. We understand there are emergency situations and will work with you, but not on a continued basis. Please be respectful of our time as we are a by appointment business, and another client could have taken your appointment.
Late Arrival: Our studio runs on appointment bases. If you are running more that 10 mins late for your scheduled appoitment, the groomer has all right to decline to take your pet in. Petaza makes sure we have enough time for each dog to provide the best experience and cover each dog's needs. Late show puts groomers, pets and other clients in inconvenient situations. Please be respectful and arrive on time.
Please note: No Shows or Last Minute Cancellations during Holiday weeks will result in a $45 no show fee and prepayment may be needed prior to ALL future appointments.
I have read and agree to the policies of Petaza Grooming for my pet(s). Answering “Agreed” will be considered as an electronic signature and have the same weight as wet-ink one.
Late Arrival: Our studio runs on appointment bases. If you are running more that 10 mins late for your scheduled appoitment, the groomer has all right to decline to take your pet in. Petaza makes sure we have enough time for each dog to provide the best experience and cover each dog's needs. Late show puts groomers, pets and other clients in inconvenient situations. Please be respectful and arrive on time.
Please note: No Shows or Last Minute Cancellations during Holiday weeks will result in a $45 no show fee and prepayment may be needed prior to ALL future appointments.
I have read and agree to the policies of Petaza Grooming for my pet(s). Answering “Agreed” will be considered as an electronic signature and have the same weight as wet-ink one.
A copy is available upon request for your records.
